Feedback

If you would like to comment on the service you have received or make a suggestion on how we could develop our service please use the form below. We aim to respond to you within 5 working days but if you require a faster response please contact us by phone.

Your name
Email address
Subject
Your comments

 

Complaints and Appeals Procedure

You have the right to use our complaints procedure by which you can complain about any aspect of the services provided under this agreement. Details of our complaints procedure are available on request.

If you are dissatisfied with the way that we deal with your complaint in accordance with the complaints procedure, you have the right to refer your complaint to the “Supporting People Team” of the Administering Authority.

You can make a complaint or appeal in any of following ways:-

  • By telephoning the office and asking for the C4 Support Co-ordinator.
  • By filling in the complaint/compliments/queries form, which is available from your support worker or use the online form above.
  • By writing a letter and sending it to the local office.

You can use any format that meets your needs e.g. recording it onto a tape or speaking to a member of staff.

All complaints are recorded, with details of findings, actions and outcomes. If you wish to escalate a complaint we will help you identify the partner organisation best suited to handle your complaint.

Community4 is funded by Supporting People through Wiltshire Council
Community4 is a consortium of local organisations providing support services in and around Wiltshire.
Alabaré Christian Care & Support | DHI | Splitz Support Service | Westlea Housing Association

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